At ISAIAH AJ SHOP LLC, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund and returns process. Please review the following policy to understand your options and responsibilities.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within 30 days of the delivery date.
- Proof of purchase (e.g., order number or receipt) is required.
Items that are damaged, used, or not in their original condition may not be eligible for a refund or exchange.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Earrings (unless defective or damaged upon arrival).
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@isaiahajshop.online or 956-494-0860 to request a Return Authorization (RA) number.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive instructions on how to ship the item(s) back to us.
4. Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
- We recommend using a trackable shipping method to ensure your return is received.
- The return address will be provided when your return request is approved.
5. Refund Process
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and credited to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once we receive your return, we will ship the replacement item to you.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@isaiahajshop.online or 956-494-0860. We will provide a prepaid return label and either replace the item or issue a full refund, including shipping costs.
8. Cancellations
- If you wish to cancel your order, please contact us as soon as possible.
- Orders that have already been shipped cannot be canceled but may be returned upon delivery.
9. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at:
ISAIAH AJ SHOP LLC
Email: support@isaiahajshop.online
Phone: 956-494-0860
Address: 2716 Silver Bluff Rd, Aiken, SC 29803
Thank you for shopping with ISAIAH AJ SHOP LLC. We appreciate your trust and are committed to providing you with a seamless shopping experience.
